Role: Implementation Manager
Location: Kidderminster (On-site Initially, Hybrid Later, Includes Client Visits)
Salary: £45,000 - £50,000
Network IT are looking for an exceptional Software Implementation Manager to join a successful software house. This individual requires experience of man management, specifically resources that support the implementation of in-house developed software into their client base.
This is a dynamic and fast-paced environment, managing and supporting 12 direct reports consisting of project managers, stakeholder management and data analysts. These resources are split across 3 teams, managing 15 implementation projects at a given time.
The successful candidate requires a UK Driving License and Personal Vehicle, as they will be visiting client sites regularly.
Key Responsibilities

• Oversee your teams’ management of the full implementation lifecycle for new software customers, from handover to go-live
• Manage and coach a team of consultants, analysts, and project leads
• Ensure project milestones, resource planning, and team utilisation are effectively tracked and balanced
• Champion delivery standards and customer experience through clear communication and structured processes
• Drive continuous improvement in delivery materials, frameworks, and internal tools
• Collaborate with internal teams to resolve delivery risks and maintain customer trust
• Provide performance insights to leadership, flagging opportunities and challenges
• Support recruitment and onboarding of new team members
• Conduct on-site visits to observe and support implementations

Experience Required

• Proven experience managing software implementation or SaaS delivery teams
• Strong leadership, coaching, and performance management skills
• Organised, structured approach to balancing delivery timelines, resource constraints, and customer expectations
• Comfortable leading transformation projects across departments like sales, finance, logistics, and operations
• Excellent communication skills and a customer-first mindset
• Ability to thrive in a fast-paced, collaborative environment
• Confident managing multiple projects and priorities concurrently